Refund Policy

Last updated: April 25, 2026.

This Refund Policy is issued by Daloreum LLC, a Minnesota limited liability company and the operator of the Board Pearls service ("we," "us," "our").

1. Subscription Fees

Certain Services are offered through paid subscriptions ("Subscriptions").

Who Bills You

A Subscription is billed by whoever you bought it from, and that determines who can cancel or refund it.

If you subscribed on boardpearls.com, we bill you through our payment processor, and the rest of this policy applies to you directly.

If you subscribed inside the iOS or Android app, Apple or Google is the merchant of record. They take the payment, they issue the receipt, and they alone can cancel or refund it. Sections 2 and 3 below describe what we can do, which for a store purchase is nothing: we can see that your subscription exists and we can help you find the right screen, but we cannot cancel it and we cannot refund it. Your account page tells you which of these applies to your Subscription and links to the right place.

Automatic Billing

Subscriptions consist of an initial billing period followed by recurring billing periods, as selected during checkout. By purchasing a Subscription, you authorize us (or our third-party payment processor) to automatically charge your selected payment method at each renewal until your Subscription is canceled. You are responsible for maintaining a valid payment method on file.

Automatic Renewal

Unless canceled before the next renewal date, your Subscription will automatically renew for successive billing periods at the then-current subscription rate.

2. Cancellation

How to Cancel

If we bill you, you may cancel at any time from your account settings or by contacting customer support. Your cancellation becomes effective once it has been processed and confirmed.

If Apple or Google bills you, cancel in the store itself: on iOS at Settings, your name, Subscriptions, and on Android in the Play Store under Payments and subscriptions. A cancellation made there is reflected in your Board Pearls account automatically. Asking us to cancel it does not work, because we have no authority over a subscription we do not bill.

Effect of Cancellation

After your cancellation is effective, you will not be charged for future renewal periods. However, cancellation does not entitle you to a refund of fees already paid. You will retain access to your Subscription through the end of your current billing period, after which your access to the applicable Services will terminate.

3. Refunds

Store purchases are refunded by the store, not by us. For a Subscription bought inside the app, refund requests go to Apple at reportaproblem.apple.com or to Google in the Play Store, and their refund policies govern the outcome. We cannot issue, promise, or overturn one, and nothing in this section should be read as an undertaking to do so. The rest of this section applies to Subscriptions we bill directly.

This cuts both ways, and you should know it: a store may refund you when we would not, and may decline when we would have agreed. Their decision is theirs alone. Where a store refunds a Subscription, your access ends once they tell us, which is usually within minutes.

Cancelling is also done there. Deleting your Board Pearls account does not stop a store charging you, because the subscription belongs to your Apple or Google account. Cancel it in Settings (iPhone) or the Play Store (Android).

Except as expressly stated in these Terms or as required by applicable law, all Subscription fees and fees for digital educational content are nonrefundable. We may, in our sole discretion, issue a refund in exceptional circumstances, including duplicate charges, billing errors, or technical issues that prevented access to purchased content. Any discretionary refund does not establish an obligation to provide refunds in future cases.

Where we issue a discretionary refund that we are not required to provide by law, the refund may be reduced by the non-recoverable payment-processing fees our payment processor retains from the original transaction. Any such deduction will not exceed the actual fees charged to us for that transaction, and the refunded amount will be stated when the refund is confirmed. Refunds required by applicable law, and refunds correcting our own billing errors, are always issued in full.

4. Promotional Guarantees

If a particular course or educational program is offered with a satisfaction guarantee, completion guarantee, certification guarantee, or other promotional refund program, the eligibility requirements and claim procedures for that guarantee will be described on the applicable course page. Those terms apply only to the specific program identified and do not modify this general Refund Policy.