Getting help.
A person reads these. We answer within 3 business days, and if something needs longer than that we say so rather than going quiet.
Toll free in the US. Leave a message outside business hours and it is returned the next business day.
Billing, refunds and subscriptions
Charges you do not recognise, cancelling, switching plans, or asking for a refund.
[email protected] · Refund PolicySigning in and account problems
Password resets that never arrive, an address you no longer control, or an account you cannot open.
[email protected]Deleting your account
You can do it yourself from the app or the website, and by email if you cannot sign in.
[email protected] · How to delete your accountSomething wrong in a chapter or question
A stem that reads wrong, an explanation that contradicts a guideline, a citation that does not check out. These are read by a physician, not a queue.
[email protected] · Editorial standardsPrivacy and your data
What is held, how long, and how to get a copy or have it removed.
[email protected] · Privacy PolicyBoard Pearls is a board review platform for practicing physicians. It is a study tool, not a clinical decision aid, and nothing in it is medical advice for the care of a patient.